GENERAL INFORMATION

These terms and conditions ("Agreement" below) refer to online shopping (distance shopping). Junkyard AB (Corporate Registration Number: 556603-2107) is the selling party. The words "we", "our", "us" and "Junkyard" refer to Junkyard AB, "the Customer" or "you" below is the buying party.

To place an order on www.junkyard.com you must be an individual aged 18 years and older or over 16 years with the consent of a parent or legal guardian, not be under guardianship, and reside within the EU. You can easily place an order at http://www.junkyard.com. We ship to all countries that are members of the EU, except Malta and Cyprus. Please note, we do not ship to The Canary islands or to non-european overseas territories.

By placing an order you approve of our terms and conditions and agree to comply to this agreement as a whole. Conditions or part thereof of this Agreement that deviate from mandatory law is without effect to the extent that the incident is not in favor of the customer. This provision applies only if the customer is a private individual and that the purchase relates to private consumption.

Company and contact information

Swedish organisation number: 556603-2107 
E-mail: [email protected]
Phone: +46 10-510 05 00

The Registered office is in Trollhättan, Sweden. 

Address
Junkyard AB
Ladugårdvägen 101
461 70 Trollhättan
SWEDEN

ORDER

It's easy and convenient to order from Junkyard AB. We offer secure payment options and safe deliveries. Junkyard AB receives your order when you click "Place order" at the Check-out. When Junkyard have received your order you get an order confirmation sent to the e-mail address you entered when you placed your order. When you click "Place order" the Agreement is concluded. Maximum order amount is 1000 EUR.

All items that can be ordered are in stock if no other information is stated. The stock status is updated on a regular basis and we reserve ourselves for minor discrepancies.

Safe shopping with the right to change or cancel your order

If you should change your mind, it is within your right to change or cancel your order.

To change your order, contact Customer service on telephone number: +46 (0)10 510 05 00 or by e-mail: [email protected] Changing an order must be notified before the order is packed (effected).

Please not that we can't add items to your order. If you want to add more items please cancel your order and place a new one.

To cancel your order you have to log in to your account at http://www.junkyard.com. Go to "Return/ exchange" and press "cancel order". You can also contact Customer service on telephone number: +46 (0)10 510 05 00 or by e-mail: [email protected] to cancel the order. The cancellation must be notified before the order is packed (effected). If you want to cancel your order at a point when it has already been picked and packed at the warehouse, we ask you to instead exercise your right of withdrawal. Read more about it in section about returns.

FULFILLMENT

Junkyard AB will begin to conclude this agreement when you click "Place order" at the check-out. Junkyard AB have fulfilled their obligations when you have received complete delivery of your ordered products. As the customer, you have fulfilled your obligation when you have paid the full payment and received the products as agreed.

PRICES AND FEES

The prices are in euro (EUR) including VAT according to current tax rate. VAT is charged with 25% when applicable.

We own the right to change prices on the website without prior notice, the agreed price is valid unless otherwise specifically agreed. We reserve ourselves for any printing and writing errors. Fee for shipping can be added to every order. The total cost is calculated at check-out where you will also see which shipping options that are available and the cost for them, see section "Delivery".

Fee for uncollected parcel

If you are not able to pick up your delivery as agreed, we charge a fee of 25 EUR including VAT. The fee will be deducted from your refund. The fee is necessary to cover the shipping and handling fees that occur. Note that if you have not received or collected a parcel, this is not considered as cancelling your order. see section "Right of Withdrawal, open purchase and exchange".

Fee for prepaid Return label

A prepaid return label is included in every package.
You will be charged a cost for return freight 5,95 EUR for using the return label. The return freight cost will be deducted from your refund. 

You will not be charged for using the return label if you requested an exchange to a different product rather than a refund or if you are sending back a claim or faulty product.

Price campaigns and Sale

Junkyard offers price campaigns and sales from time to time. The validity of these campaigns will be stated on the landing page of each campaign.

Promo codes are offers limited in time and can only be used in singles and never be combined with additional promo codes. Terms of use for promo codes are always stated where you retrieve the code. When codes are improperly used by customers Junkyard reserves the right to reject orders where these codes have been used.

If you return goods from an order where you have used a promo code, the refund will be reduced proportionally. In the case when all products are returned, the promo code will not be refunded and cannot be reused.

PRODUCTS AND SELECTION

All products on offer at www.junkyard.com are adapted for the European market. This means that the products meet the European environmental and safety regulations. An instruction manual in English is usually included when necessary for using the product.

Color rendering of the product images

The product images displayed on www.junkyard.com should render the product's color and properties as realistic as possible. As the color rendering might depend on your screen, we cannot guarantee that the products colors are exactly how they are displayed on your screen.

PAYMENT

We offer two payment methods to pay for your order:

Payment by card

Junkyard AB offers payment by card with our partner Braintree

Braintree accept the following type of cards

• VISA
• MasterCard
• Maestro

Payment by PayPal

Quick and easy payment with PayPal. Read more about Paypal here.

DELIVERY

The products are delivered directly to the address you entered upon ordering or to the access point you choose when at check-out.. Junkyard AB ship orders on weekdays. The stock status displays the current stock of the product. General delivery times are stated below. If the order includes products with different delivery status, the longest delivery time applies.

Shipping fee:

UPS home delivery: 7,95 EUR – the package is delivered to the address you entered when at the cash register 
UPS access point: 5,95 EUR – the package is delivered to an UPS access point

Delivery time:

Parcels are usually delivered within 2-6 working days from the day the order leaves Junkyard. The delivery time might be longer during sales. If your delivery address is in a rural area or on an island without normal bridge, the delivery time might be extended with 2-7 working days.

Do you need your delivery extra quick?

You have the option to choose faster handling of your order when at the cash register. Orders placed before 13:00 CET on weekdays will be shipped from our store the same day. If you place your order on a weekend or after 13:00 CET your order is shipped the following weekday. Estimated delivery time 2-5 working days.

A parcel must be collected within 10 days from notification date. Uncollected parcels are returned to Junkyard and the customer is charged a fee of 25 EUR including VAT.

The parcels are delivered by UPS

Risk and Liability

In case your order has not been delivered within the stipulated delivery time or if the shipment is damaged during shipping, please contact our customer service. If the shipment was damaged during delivery, please contact Customer Service as soon as you discovered the damage for the complaint. In case of visible damage, we ask that you do not receive / retrieve the package but instead contact customer service. If the package is already received, save the packaging until the complaint is handled.

The risk of a consignment/parcel is transferred to the customer once delivered. This means that Junkyard AB is liable for the parcel until delivered to you.
Junkyard AB is not liable for any loss/ damages for packages that, by customers approval (UPS my choice), has been left out side the door, in a mailbox, to a neighbour etc. If the package is lost, stolen or damaged the customer has full liability.

Right of Withdrawal, open purchase and exchange

Right of withdrawal

You have 14 days to exercise your withdrawal from receiving your package in accordance with current legislation. You have the right to open the package and try the item you purchased. If you are not satisfied with your purchase then you will find return instructions and a return slip attached to your package. This allows you to send back all, or part of, the order in a simple and easy way. In order to use the right of withdrawal, you must have received / retrieved your package by agreement and notified us that you wish to cancel the purchase within 14 days of receipt of the package. In case of return for regretted purchase, the use of a return slip is 5.95EUR.

You simply enroll your return by signing in to "my account" at junkyard.com and following the return / exchange instructions. You can also notify us of your return via our contact form, email or phone.

We ask you to return the item to us in the same condition as it was when you received it. That is, in original condition and with labels on the product. Get the product in original packaging, such as a shoe box, we ask that you return the original as well.

If your handling of the product has resulted in a depreciation of the product, we will deduct the refund with an amount corresponding to this depreciation. Please note that such deductions may be the total price of the item. The refund is based on how you paid the origin order, see section "Refund."

Certain goods are exempt from the right of withdrawal. The right of withdrawal does not apply:-Sealed due to health and hygiene reasons where sealing has been broken. Such as items from our Beauty range, bath and underwear as well as earrings.-Products manufactured or modified specifically at the customer's request or otherwise given a special feature.-Products that are likely to be destroyed, consumed or significantly deteriorated during the withdrawal period.Sound and video recording and software with technical or physical sealing (sealing) in case the seal is broken.-Products such as newspapers and magazines

Open purchase and exchange

In addition to the right of withdrawal, we offer you 30 days of open purchase / replacement right from the day you received your package. The terms for using open purchase / exchange rights are the same as for the right of withdrawal.Junkyard AB will bear the cost for return shipping on products that are exchanged.On return for open purchase - refund, the use of a return slip is 5.95EUR.You can choose to send back all or part of the order to make a change, or you can make a change in combination with undoing the purchase on parts of the order. You may also choose to return all or part of the order for a repurchase.

If you change to a product that costs more than what is returned, you will be charged the difference.If you change a product that costs less than what is returned, the difference is paid back to you. The refund is based on how you paid the origin order, see section "Refund."

How to return

Notify Junkyard about your return or exchange via the return / exchange function on "My account", or contact customer service and notify your return / exchange. When returning, the products must be packed in such a way that they are protected during transport. We therefore recommend that you always pack products in the same way and with the same packaging as when delivered to you. In case you packaged the products in a substandard manner and the product is damaged during transport to us, you as a customer are also responsible for the damage.

In each order, you will find a prepaid return label that you should use to return to us, you will find the return labelon the back of the receipt / delivery slip. The return shipping label is used by sticking it on the package you return. When using the return label, you will be charged a return fee of 5.95EUR as a customer. If your return is an exchange to another product(s) or in case of a complaint / resale case, no return fee will be charged. Attach the return label to the package and submit it to your nearest UPS access point. We will contact you by email when the return has been processed and then a refund will be made, or the exchange order will be sent from the warehouse.

REFUND

If you choose to undo your purchase, we will refund what you paid for the item (s) you ship in return. If you used the return label, a refundable fee will be charged and this will be adjusted against your refund. The cost of the use of the return label is currently 5.95EUR. When returning part of order, no shipping fee is refunded.

If you return your entire order, any shipping costs will be refunded. Refunds will be made within 14 days of notification of your return. Assuming that we have received the return, or you have proof that the item / goods have been shipped.

The refund occur automatically depending on how the order was paid for. See
below;

Card payment:
The amount will be credited back to the credit/debit card that was used when the order was placed.

PayPal:
The refund will be made via your PayPal account.

Gift card:
A new gift card code will be sent by e-mail.

Product Complaints

According to all EU countries Consumer Protection Laws, you have the right to complain about a product within 3 years of receipt of the product, provided that the product was incorrect at the time of delivery. The warranty also covers errors that occurred during transport of the product to you (see Delayed / Transport Damage Delivery above). A product that differs from what has been agreed between you and Junkyard AB or otherwise indicates errors can also be considered as incorrect.

Errors that arise due to damage that you have caused are not included as an error of origin.

Junkyard AB recommends that you always check the product when delivered and report any errors as soon as it is discovered / should have been discovered and within a reasonable time. If you contact us within 2 months of discovering the error, it is considered that you reported the error within a reasonable time. If you complain an incorrect product after 6 months of receipt of the product, you are responsible for showing that the defect in the product was original. You submit your complaint to us either via our contact form on the website, by email: [email protected] alternatively phone: +46 10-510 05 00.

For faster handling of your complaint, please submit a few pictures where the problem is clearly visible and that you write with a brief description of how the error occurred or was discovered. In case we want to take back the goods for assessment of the complaint, we will send you a prepaid return slip, the return slip will be sent by mail or email so that you can easily and easily return the item for review. If the complaint is deemed to be approved, you as a customer are primarily entitled to rectify the error, or an error-free product.

In some cases, you also have the right to cancel the contract and recover what you paid. In the event of a complaint, you will be held ineligible for any costs incurred due to the complaint. Note that as a customer, you should minimize any costs incurred in the event that a product proves to be incorrect.

Junkyard AB reserves the right to refuse an invalid complaint if it is found that the product is not incorrect in accordance with applicable legislation. In case of reimbursement / repayment, this will be done as soon as possible, but no longer than 14 days after the complaint has been processed.

In case of refund, the money will be refunded depending on how you paid the original order. See information, section "Refund" Other

• If the item has been used it has to be cleaned before returning it.
• For claims where you will get a refund, there could be a deduction from the item's value depending on the age and how it has been used since the time of purchase. Generally there is a 20% depreciation for hardware and 33% per year for apparel and accessories.

In case of unsuccessful dispute, you will be able to turn to the European Commission Online Dispute Resolution (EU ODR) to get your case reviewed. Junkyard AB always follows their recommendations.

EU ODR: ec.europa.eu

RESERVATIONS

Junkyard AB reserves for, incorrect information about a stock's inventory, possible text and image errors in the product description, and incorrect prices.

Reservation for cancellation

Junkyard AB reserve the right to cancel the agreement if the customer has acted in bad faith due to discrepancies the customer ought to have been familiar with or realized, such as incorrect prices or quantity on www.junkyard.com. Furthermore, we reserve the right to cancel orders that are made for the purpose of resale. In a case when the cancellation right is invoked, the customer has no right to indemnity or other compensation from Junkyard AB.

Reservation for changes

Junkyard AB reserve the right to without prior notification change the content of www.junkyard.se which includes, but not limited to, selection, price and promotions. A change does however not affect already existing agreements between Junkyard AB and customer.

Reservation for liability

Junkyard AB shall be deemed exempt from all obligations under the Agreement on liability, in case of events that have occurred outside this agreement, Junkyard AB's business or what would otherwise follow enforceable law.

EXCEPTIONS OF LIABILITY

Force Majeure

In the event of government action or omission, new legislation, labor conflict, war or threat of war, major disruptions of public order, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstances beyond Junkyard AB's control and which Junkyard AB could not reasonably have overcome or anticipate, Junkyard AB have the right to withdraw from their obligations under this Agreement. In such events, Junkyard AB cannot be held liable for damage which the customer had.

External links

Junkyard AB are not liable for any damages or problems with the customer's soft- or hardware due to the customer using external links published on www.junkyard.com

Subject to price fluctuations or other obstacles to trade

At the price fluctuations or other barriers, such as lack of necessary component, where Junkyard AB cannot reasonably be held to their obligations under this Agreement, Junkyard AB have the right to cancel the Agreement. In such an event, the customer is not entitled to any claim or compensation from Junkyard AB.

Subject to tax and fee changes

In case of tax- or fee changes which are of great importance for the conditions of this Agreement, Junkyard AB have the right to cancel the Agreement. In such an event, the customer is not entitled to any claim or compensation from Junkyard AB.

Subject to shipping delays outside of Junkyard AB's control

If there is a delay in delivery that is due to an event outside of Junkyard AB's control, Junkyard AB are not held liable for damage caused by such a delay in delivery. In such an event, the customer is not entitled to any claim or compensation from Junkyard AB unless agreed otherwise between Junkyard AB and the customer or regulations that follow mandatory law.

Personal Integrity
Personal data that the customer will send to Junkyard AB will be processed in accordance with applicable legislation. Information about personal data processing can be found in Junkyard AB's Privacy Policy, which can be found here.

OTHER

Police report
Junkyard AB always report fraud and attempt at fraud to the police.

Discrepancies between publications

Should there be any difference between information on www.junkyard.com and other publications, the information found www.junkyard.com prevails. However, this does not apply to information that is clearly incorrect or misleading upon a comparison between the different publications.

Intellectual property, logotypes and trademarks

All material published on http://www.junkyard.se, including software, logos, audio clips, trademarks and text & image are protected intellectual property. The protection means that the material may not be used without his permission, the material may not be copied or otherwise transferred to third parties without Junkyard AB explicit permission. Any violations will be prosecuted.

Purpose of the information

All information on www.junkyard.com, regardless of format, is published only for informative purposes for the visitor to be able to use the website. Junkyard AB are therefore not liable for any consequences or damages that might occur if this information is used for any other purpose than stated above.

Cookies
Cookies, are small text files that are saved to the visitor's computer when visiting a website. Junkyard AB uses cookies to improve your experience of the website and customize content to you by analyzing how you use our site. If you use our site without changing the cookie settings, you approve Junkyard AB's Cookie Policy, which can be found here.

Dispute

Dispute between Junkyard AB and customer will be referred to the court following enforceable law. If a case is tried by the European Commission Online Dispute Resolution (EU ODR, Junkyard AB will acknowledge the Board's decision.

E-avtalet Köpvillkor - Versionsnummer: 308-128-379