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Contact us

Delivery time 

Your order will be delivered to the address stated in your personal profile. Normally the delivery will reach your point of service in 1-6 days. During sales deliveries might take longer.

 

Shipping fees

We ship to every country within the EU

Shipping costs 4.95 EURO

Free shipping for purchases over 150 EURO
When we have free shipping campaigns, other terms and amounts may occur.

Delivery safety

When your order has been sent you will receive an e-mail with the item-ID. The item-ID is used by you for tracking your order. It is the customer's responsibility to contact junkyard in case you are not noticed of your order being sent. If a notification is not sent from your postal office you can collect your parcel by using the item-ID and your personal ID. Products not in stock will not be sent retroactively.

 

Return address & postal address

Junkyard
TL Trading AB
Ladugardsvagen 101
461 70 Trollhattan
SWEDEN

E-mail address: info@junkyard.com

 

Force Majeure

By the event of war, war-like incident, civil war, revolution, riot, government action, strike, lockout, blockade, natural disaster or similar  occurrences, junkyard.com will be able to carry out force majeure. This means that an agreement may be broken completely or partially. If this happens we will try to inform the customer about it.

 

Our payment options

Please note that the minimum amount for internet purchases is 34,95 EURO

PayPal

Shop and pay online quickly and securely with your PayPal account.

Credit card

Junkyard works with Payex for making credit card payments in our online store. All transferred information is encrypted (made unreadable) which makes the information protected from outside view. You can shop for a maximum of 2000 EURO at a time.

Read more about payex here

 

Order confirmation

Having completed your purchase you will receive an automatic  confirmation to the e-mail address stated in your user profile. The order confirmation is preliminary and if a product is not in stock the customer will be notified before delivery.

 

Good to know

• If using Hotmail or some other e-mail server, make sure that your spam filter is set to "low", otherwise the e-mails from junkyard might not reach you.

• You can log in to the member page to check that your order has been processed and from there you can also request that a new order notice is sent to you.

• It is your responsibility as a customer to contact junkard.com if you do not receive a notice via mail, e-mail or sms once an order has been sent from us.

• If an ordered product is missing in stock we will contact you, asking if you want to have it replaced with another product. If your order only consists of one product, and this product is missing, your order will be maculated and you will be notified via e-mail.

Provisos

 

Price

Junkyard.com reserves the right to alter product prices and incorrectly stated prices.

 

Product

Junkyard.com reserves the right for type errors on this website. Even though we do all in our power to depict our products truthfully, junkyard.com cannot make guarantees for the accuracy of product photographs.

 

Product selection

Junkyard.com reserves the right for changes in selection and the right to remove products from our selection before a purchase has been carried through.

 

Cancellation and returns

From the day you have collected your order you have 30 days to return it. The same goes for an item which has been a part of an order.


To make use of your right to return an item you must think about the following:

• The goods must be unused and undamaged. If the original packing is resealable you have the right to open it to check the product.

• If the product arrives in an original packing this must be returned together with the product. The original packing must not be taped upon or likewise.

• The rights of return and cancellation does not apply for audio and visual media (VHS/DVD/CD) on which the seal  has been broken, a skateboard on which griptape has been mounted, nor on underwear, bikinis or alike. The rights of return and cancellation do not apply for special orders outside of our regular selection.

• The return must be made within 30 days from your collection of the product.

 If you do not fulfill these conditions but return your product anyway we will send it back to you and charge you for shipping and handling.

 

This is how you make a return

Return your cancelled goods together with a copy of your receipt/invoice to the return address found below. Repayment will happen automatically once we have received and handled your returned product and you  won't need to state your banking information again.

 

Return and postal address

Junkyard
TL Trading AB
Ladugardsvagen 101
461 70 Trollhattan
SWEDEN

Email address: info@junkyard.com
Telephone
:

Denmark 69 91 18 70 

Rest of Europe +46 10-510 05 00

Fax: +46 (0)520-500 099

 

Exchanging a purchased product

This is how you do it:

Go to our web shop to check that your replacement item is in stock.

Then contact us at retur@junkyard.com so that we can put the new product aside for you. If you do not do this, you risk that the article is sold out before we have registered your exchange.

Once having received and approved your returned goods we will send you the replacing product. If the replacing product is cheaper we will repay the difference . A cash receipt or a copy of it must always be sent together with the returned goods.

Please consider
• That the return shipping is paid by you

 

Return and postal address

Junkyard
TL Trading AB
Ladugardsvagen 101
461 70 Trollhattan
SWEDEN

Email address: info@junkyard.com
Telephone

Denmark 69 91 18 70 

Rest of Europe +46 10-510 05 00

Fax: +46 (0)520-500 099

Complaints and manufacturer warranties

When making a complaint, contact info@junkyard.com as soon as the damage is  noticed. The first thing we do once we have been contacted is to consider if the product is repairable or not. If the article is beyond repair it will be replaced with a new one. If it is not possible to replace or repair the product you will get your money back. Attaching photos of the damage when making the complaint will speed up the process.

Having received and approved your complaint you will be noticed and we will send you a replacing product and repay you for the shipping within 30 days.

When making a repayment for the product you will receive the money within a week from us having handled your case.

When a repayment is to be made, reductions to the total value can be made according to the age of the product or the amount of usage it has been exposed to.

- Hard goods 20% per year

- Clothing and accessories 33% per year

Handling of complaints is made according to the EU consumer rights. To read more about what this means go to www.ec.europa.eu/consumers


Return and postal address

Junkyard
TL Trading AB
Ladugardsvagen 101
461 70 Trollhattan
SWEDEN

Email address: info@junkyard.com

 

Warranties

Generally a customer has a one year warranty on all products. If the manufacturer has stated a different warranty period that one applies.

 

Snowboards

When buying a snowboard you have a one year warranty starting from the day of delivery. All complaints are judged by the manufacturer and by approval the board is replaced or the customer refunded. Contact us at info@junkyard.com as soon as the damage is noticed.

Snowboards broken in half are not valid complaints. Always contact us at info@junkyard.com before sending a product back to us.

When refunded you will receive the money within a week from us having handled your case. If you have not stated your banking information or stated it incorrectly you will be repaid with a cash voucher. Please note that your post office will charge you a fee when collecting the money this way.

 

Please remember

That a cash receipt, or a copy of it, always must accompany your returned goods. Junkyard does not accept returns being made by bus or other means of transport demanding that shipments are to be collected. The customer always pays for the return shipping if nothing else has been agreed.

 

Return and postal address

Junkyard
TL Trading AB
Ladugardsvagen 101
461 70 Trollhattan
SWEDEN

Email address: info@junkyard.com

Best sellers
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Fast delivery
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Safe payment
We offer several different payment methods and the order process is always encrypted for complete protection.
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Return policy
You've got a whole 30 days to return your order, counting from the day you collected it.
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Professional staff
Our skilled crew is always ready to solve any problem you've got shopping here. Just give us a call or drop us a mail!
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Safe E-commerce
Junkyard.com is a member of the Swedish association "Trygg e-handel" which guarantees safe shopping and payment online.
© 2014 Junkyard. All Rights Reserved. Read our terms of purchase. By using junkyard.com you accept these conditions.
Report errors or problems to info@junkyard.se.